Ugly side of beauty firms

Kelly Ip
Friday, November 16, 2012
The Consumer Council received 141 complaints about beauty treatments in the first 10 months of this year - with 30 percent of complainants saying the cosmetic work caused them to feel ill. The complainants paid a total of HK$3.26 million for the procedures, with one case involving HK$586,000 of intrusive beauty treatment. On her last day in office yesterday, Consumer Council chief executive Connie Lau Yin-hing called on the government to regulate high- risk beauty procedures as soon as possible. "Customers do not even know what kind of treatment they are receiving solely by the name of treatments until they have paid and signed a disclaimer," she said. The council said a Ms Lam who planned to buy a package through a group purchase website for HK$988 for a nose lift was persuaded to increase the treatment to three injections for the nose and three others for the cheeks and lower jaw. During the HK$12,000 treatment, her face and lips became numb and the lack of feeling remained for a week, during which her nose and face became dry and hard. Doctors told her that her nerve system had been damaged, having lost 50 to 70 percent sensation in the sides of the nose and cheeks. After she filed a complaint to the Consumer Council, she was offered a HK$10,000 refund as settlement, but she refused and decided to take legal action. In another case, a bride, Ms Chow, paid HK$380,000 for a beauty package in which she received skin whitening injections for HK$4,500 three days before her wedding. She suffered burns to her face and was prescribed medication by an associated clinic. The beauty center agreed to return HK$200,000 to her as well as medical fees of HK$1,500. Secretary for Food and Health Ko Wing-man set up a committee with the aim of banning risky medical procedures in beauty salons after a woman died after receiving blood transfusion in the DR beauty center in Causeway Bay.

凯利叶
2012年11月16日（星期五）
在今年前10个月，消委会收到141宗关于美容护理 - 30％的投诉者说，化妆品的工作使他们感到不适。
投诉人支付的程序，共为每股港币3.26元，与一宗涉及586,000港元的侵入性美容治疗。
在她的最后一天，在办公室昨日，消委会刘燕卿行政总裁尹兴呼吁政府尽快规范高风险的美容程序。
“客户甚至不知道什么样的待遇完全由他们正在接受治疗的名称，直到他们支付，并签署了一项声明，”她说。该委员会说，一个计划HK $ 988买了包通过团购网站的鼻子电梯的林女士被说服，增加治疗注射三针的鼻子和其他三人的脸颊和下颚。港币12,000元的治疗期间，她的脸和嘴唇变得麻木和感觉缺乏持续了一个星期，在此期间，她的鼻子和脸变得又干又硬。医生告诉她，她的神经系统遭到破坏，失去了50％至70％的鼻子和脸颊两侧的轰动。后，她提交了一份投诉，消费者委员会，她提供了HK $ 10,000退款结算，但她拒绝了，并决定采取法律行动。在另一起案件中，新娘周小姐，支付港币380,000元的美容包，她获得了她的婚礼前三天为HK $ 4,500的皮肤美白注射。她被烧伤了她的脸上和相关联的诊所处方药。美容中心同意归还20万港元给她以及医疗费用HK $ 1,500。食物及生高永文局长成立了一个委员会，目的是禁止风险的医疗程序后，在美容院一名女子死亡后，接受输血的DR美容中心，铜锣湾。

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